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Welcome to the Yes Personal Injury Lawyers privacy notice.
Yes Personal Injury Lawyers is a trading name of Eaton Smith LLP and, as such, it is Eaton Smith LLP that is the controller of data collected and processed in relation to the activities carried out by Yes Personal Injury Lawyers.
Eaton Smith respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how Eaton Smith collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or sign up for any seminar or similar event that we may put on (whether by ourselves or jointly), if you take part in any competition/promotion that we may operate or when you engage us for our services or contact us generally.
This website is not intended for children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Eaton Smith LLP is the controller and responsible for your personal data (referred to as "Eaton Smith", "we", "us" or "our" in this privacy notice).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Our full details are:
Full name of legal entity: Eaton Smith LLP
Email address: firstname.lastname@example.org
Postal address: 14 High Street, Huddersfield, West Yorkshire, HD1 2HA
Data Protection Officer: Chris Taylor
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was introduced on 14th July 2020. We constantly review our internal privacy practices and we may change this policy from time to time. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and details relating to services you have taken from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password (should we operate a login area), services provided to you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website or services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Due to the nature of the work that Yes Personal Injury Lawyers will carry out for clients, it is necessary that we collect and process Special Categories of Personal Data for the establishing or exercising of legal claims (this includes information about health and genetic and biometric data but could also include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions and trade union membership). You will be aware of such collection as part of our work for you.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel the provision of our services but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
A. Purpose/Activity: To register you as a new client
Type of data: (a) Identity (b) Contact
Lawful basis for processing including basis of legitimate interest: Performance of a contract with you
B. Purpose/Activity: To process and deliver our services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(c) Contacting others in order to progress your case or further your interests
Type of data: (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications
Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
C. Purpose/Activity: To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
Type of data: (a) Identity (b) Contact (c) Profile (d) Marketing and Communications
Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
D. Purpose/Activity: To enable you to partake in a prize draw, competition or complete a survey
Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications
Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
E. Purpose/Activity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of data: (a) Identity (b) Contact (c) Technical
Lawful basis for processing including basis of legitimate interest: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud or similar and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
F. Purpose/Activity: To deliver relevant website content to you
Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical
Necessary for our legitimate interests (to study how clients and website visitors use our services, to develop them, to grow our business and to inform our marketing strategy)
G. Purpose/Activity: To use data analytics to improve our website, services, marketing, customer relationships and experiences
Type of data: (a) Technical (b) Usage
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to define types of clients for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
H. Purpose/Activity: To make suggestions and recommendations to you about services that may be of interest to you or provide you with invitations, newsletters and legal updates
Type of data: (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing:
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think may be of interest to you. This is how we decide which services may be relevant for you (we call this marketing).
You may receive marketing communications from us by email, telephone or post if you have requested information from us or taken services from us or if you provided us with your details when you entered any competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. Such communications could include invitations, newsletters, updates on legal developments that may be of interest to you and/or information about our services.
We have a legitimate interest in processing your personal data for marketing and business development. This means that we do not usually need your specific consent to send you newsletters, updates on legal developments and information about our services but you can opt out any time (see below).
We will get your express opt-in consent before we share your personal data with any other business for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at email@example.com or by telephoning on 01484 821300, giving enough information so that we can easily identify you.
Opting out of marketing communications will not affect our use of your personal data in connection with delivering our services to you.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Ordinarily, we do not transfer your personal data outside the European Economic Area (EEA).
If we need to use an online data storage/file transferring facility in relation to your data or if we need to transfer your data outside of the EEA, you will be made aware of this before such operation occurs. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us should we need to transfer your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients (and seven years for tax purposes).
In some circumstances you can ask us to delete your data: see “Request erasure” below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us using sufficient detail to enable us to identify you and understand what information you wish to exercise your rights over.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
Service providers acting as processors based in the UK who provide IT and system administration services, including our website chatbot provider based in the UK (with messages input through the chatbot being communicated to us through “Slack” (a provider of messaging services and a registered participant in the EU/US Privacy Shield Framework).
Regarding identity verification service providers, we use the services of the credit reference agency known as TransUnion (formerly Callcredit) and also the search organisation known as PSG Connect Limited. Please note that an identity verification is not a credit reference search. TransUnion’s use of personal data provided to them will be in accordance with their privacy notice which can be found at https://www.transunion.co.uk/legal-information/bureau-privacy-notice. PSG Connect’s privacy notice can be found at https://www.psgconnect.co.uk/privacy-notice/
Government bodies such as Companies House, Tax Offices, local authorities and the court service.
Our data room providers, acting as processor and being based outside the UK, providing data storage/transfer services, such providers being a registered participant in the EU/US Privacy Shield Framework.
Professional advisers acting as processors or joint controllers including lawyers and barristers, bankers, auditors, accountants, financial advisors, doctors, experts and insurers based in the UK who provide consultancy, banking, financial, legal, medical, expert services, insurance and accounting services. If we need to involve any professionals outside the EEA, we will consult with you first.
Mediators based in the UK, should mediation (or a similar dispute resolution procedure) be appropriate.
Agents we may instruct to act on our behalf in order to progress your matter.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Other solicitors or barristers acting as processors or joint controllers in connection with your work, together with other people or bodies representing any other person involved.
Mediators or other alternative dispute resolution providers.
The provider of our secure file scanning and destruction services, such service providers acting as a processor and being based in the UK.
Referral agencies from whom we may have received your personal data in connection with the referral of you to us.
Contacts of Eaton Smith, acting as processors or joint controllers based in the UK or in the EU or, if appropriate, outside the EU to whom you may consent to us transferring your Contact and Identity Data in order to further your interests.
The provider of our secure file scanning and destruction services, such service providers acting as a processor and being based in the UK.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you
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